Service levels at Zoppi & Co
Learn about our service levels.
We endeavour to meet the below service levels by answering or acknowledging your communication within the Target Response Time, but no later than by the expiry of the Maximum Response Time from the moment of actual receipt.
Communication type | Target Response Time (within) | Maximum Response Time (within) |
WhatsApp message | 5 Business Days. | 10 Business Days. |
5 Business Days. | 10 Business Days. | |
Call | We cannot guarantee response times. Please write to us if we are unable to answer your call. | We cannot guarantee response times. Please write to us if we are unable to answer your call. |
Post | 10 Business Days. | 20 Business Days. |
If we have not answered you within the relevant Target Response Time, please write to us again using a different communication method that is listed above.
Response times are not guaranteed and are subject to actual receipt of your original communication by us. Emails that go to the junk, spam or marketing folders won't be answered.